When you're sick, do you see a doctor? And when your car breaks down, do you phone a mechanic? Of course you do. So if your business isn't running smoothly, why not invest in a management system consultant?
Small business owners in particular don't like to ask for help. It's a matter of pride and, often, budget, too. But it can work out much cheaper to actually get the problem solved quickly.
These days, quality management is a big issue. And it's all to do with competition, and cheap overseas imports. Despite wanting low prices, consumers also demand best quality. And that can be a hard equation to solve.
You may baulk at the idea of hiring quality management system consultants, but remember: no customers, no business!
Protecting Your Reputation
There's a big difference between quality control and quality assurance. You need both, but the latter is probably more important. With a sound quality assurance management system in place, you're more likely to get it right the first time, which is better for your reputation and your profits.
It's all very well to offer refunds and replacements, but often the damage is done. Plus, you have the added expense of wastage.
Selling poor quality goods will negatively affect your WOMM, or Word-of-Mouth Marketing. WOMM can improve a company's marketing effectiveness by 54% (Forbes). And 84% of customers say they trust recommendations from friends, family and colleagues (Nielsen).
Better Customer Service
Clearly it's increasingly important to have happy customers! And hiring quality management system consultants is a small price to pay.
A management system consultant is most likely to recommend implementing an ISO 9001 Quality Management system. ISO 9001 puts the focus firmly on better customer service and higher quality products.
Properly written and implemented, ISO 9001 will benefit all areas of your business, from production to delivery. Remember, quality isn't just about the finished product. It's also about how you are perceived in the marketplace.
With ISO 9001 certification, that cannot be questioned.