Monday, 12 February 2018

Quality Management System ISO 9001 And Customer Satisfaction

And the lesson for today is: Don't underestimate your customers' expectations or insult their intelligence! Some manufacturers and retailers think they can sell low-quality products and nobody will notice. That's a myth!

As a business owner, the most important thing you can do is work out exactly what your customers want. And I guarantee one of the things they want is quality. If you don't deliver they will take their hard-earned cash elsewhere.

Retaining Customers

Smart business owners know the best way to retain customers and attract more, is to implement quality management system Queensland.

Research reveals that the five things your customers expect are good quality, value-for-money, great customer service, reliability and hassle-free transactions. Are you delivering all that to your customers? If you're not you should consider implementing Quality Management System ISO 9001.

Let's run through those five points individually.

Good Quality

The definition of quality is ' the standard of something when measured against things of a similar kind; the degree of excellence of something'. Your customers expect the product to be safe, fit for purpose and long-lasting.

Value-for-Money

How do your prices compare with your competitors? Remember, you don't have to be the cheapest. If your product is better quality than your competitors', many customers will pay more, so long as they perceive it to be good value.

Great Customer Service

Do you go above and beyond for your customers? Are your staff members well informed about your products? Do your customers always receive a warm welcome? It's the simplest things that really count: good manners, a helping hand, a cup of coffee or carrying the box to the car.

Reliability

This is about delivering what you promise. To become a trusted and authoritative brand you need to do what you say you're going to do. Source that hard-to-get product and phone the customer when it arrives. Honour your opening hours.

Hassle Free Transactions

That ones self-explanatory, and should be part of your customer service.

Quality Management System ISO 9001 is not just about the physical quality of your products; it's about everything you do in your organisation. It's a mindset, a culture and it could be the key to your success.

Tuesday, 2 January 2018

Why You Need An Environmental Management System Queensland

If you're thinking of implementing an ISO 14001 Environmental Management System in 2018 that's a smart move. Now, more than ever, businesses need to be showing compliance with the increasing environmental legislation.

For starters, an Environmental Management System Queensland is essential if you want to bid for Government tenders or become a supplier to a larger organisation. It will also make a big difference to your marketing strategy and brand recognition.

Meeting Consumer Expectations

Surveys show that more consumers will now pay a higher price for goods they believe to be ethical and environmentally sound. Research also proves that achieving ISO 14001 Environmental Management System accreditation also boosts staff productivity.

Environmental Management System Queensland

Recently updated, the ISO 14001 Environmental Management System helps organisations identify, manage and prioritise environmental risks, and take the necessary protective measures.

Tougher Penalties For Polluters

The Queensland Government is getting much tougher on environmentally irresponsible organisations. Those who break the laws face huge fines and other penalties. If you want to avoid this risk and be sure of meeting your legal responsibilities, you will need an Environmental Management System Queensland.

Achieving ISO 14001 Environmental Management certification shows that an organisation has policies in place to reduce its environmental footprint. This means taking all possible action to manage and reduce risk, minimise waste and reduce the use of natural resources.

Climate Change

The newly revised ISO 14001: 2015 places more emphasis on sound leadership and good communications and includes additional proactive initiatives, such as climate change mitigation and the use of sustainable resources.

The revision encourages businesses to think long-term about environmental management and place it at the heart of the organisation.

The Queensland Government says operating a 'green' business is now one of the fastest growing areas of opportunity for small business. Whatever type of business you run reducing your impact on the environment will also improve your turnover. Becoming more sustainable will result in water, energy and waste management savings and increase your profit through efficiency and productivity gains.

Tuesday, 12 December 2017

Let Standard Consulting Boost Your Workplace Safety

Did you know that the best way to keep your staff and customers safe is to implement an integrated safety management system? Integrated management systems ensure key issues are highlighted in all company policies and decisions.

This is a good way to do business. The only way to make informed decisions about an organisation is to consider all factors. This is harder to do when you have separate management systems for all areas of the business.

Identify and Manage Risk

An integrated safety management system can be used to combine key issues like workplace health and safety, environmental management and quality assurance. By keeping all of those in the forefront, risks are identified and handled quicker to keep your staff motivated and your customers happy.

Despite what some organisations claim online there is no one-size-fits-all integrated safety management system. How could there be when every organisation is different? The only way it can work efficiently is to have a tailor-made system. That's when you call in the professionals.

Tailor Made Systems

Standard Consulting in Brisbane has been helping Australian businesses protect their employees, improve their products and cut costs for many years. Experts in ISO management systems and auditing, they work across all major industries.

Many business owners consider an integrated safety management system unnecessary because their business is small. However, there are many benefits to be gained whatever the size of your organisation.

Meet Your Legal Obligations

By identifying possible risks and learning how to manage those risks, the chances of a workplace accident are vastly reduced. Employee motivation is also boosted as workers feel someone is looking out for them.

Meeting your legal obligations as an employer is far easier with an integrated safety management system. Simply achieving certification shows the authorities you are taking your responsibilities seriously. It will also boost your reputation amongst customers.

If ever there was a time to consider an integrated safety management system, it's now. Workplace safety legislation is getting even tougher and, if you're not prepared, you could be caught out.

Wednesday, 1 November 2017

Boost Your Market Share With Quality Management System Training

Too many businesses believe they can get away with selling poor quality products if the price is low enough. Some customers may fall for this but the majority demand both quality and a fair price.

Do you get what you pay for? Quite likely you do. But remember the customer is in the driving seat. Take a look at your competitors. Do they offer better quality products than you? Maybe it's time you redressed the balance by implementing Quality Management System Queensland.

This system is all about quality assurance. Whilst quality control is also important, it's more profitable to get it right the first time.

Get Serious About Quality

Working with professional ISO management system consultants, such as Standard Consulting in Brisbane, you could make 2018 the year you get really serious about quality.

They will not only help you implement the system but also deliver the quality management system training needed to get your team onboard.



Why is training important? Because the need for quality doesn't just apply to the products or services you sell. It also applies to the systems and procedures you use to produce them. The aim is to improve quality standards throughout your organisation.

What's Your Point of Difference?

If you want to stay ahead of your competitors, you need a Point of Difference. And what could be better than quality? That's the best way in the world to boost your word-of-mouth marketing! Quality has to be consistent, which is what Quality Management System Queensland offers.

It has to be focussed on the whole customer experience, from beginning to end.

But how can your employees help you deliver this if they are not invested? Quality management system training puts everybody on the same page, from management down. Understanding brings enthusiasm, which leads to increased productivity. It's a win-win situation.

Monday, 2 October 2017

Investing In Quality Management System Consultants

When you're sick, do you see a doctor? And when your car breaks down, do you phone a mechanic? Of course you do. So if your business isn't running smoothly, why not invest in a management system consultant? 

Small business owners in particular don't like to ask for help. It's a matter of pride and, often, budget, too. But it can work out much cheaper to actually get the problem solved quickly. 

Best Quality 

These days, quality management is a big issue. And it's all to do with competition, and cheap overseas imports. Despite wanting low prices, consumers also demand best quality. And that can be a hard equation to solve.

You may baulk at the idea of hiring quality management system consultants, but remember: no customers, no business! 

Protecting Your Reputation 

There's a big difference between quality control and quality assurance. You need both, but the latter is probably more important. With a sound quality assurance management system in place, you're more likely to get it right the first time, which is better for your reputation and your profits.

It's all very well to offer refunds and replacements, but often the damage is done. Plus, you have the added expense of wastage.

Selling poor quality goods will negatively affect your WOMM, or Word-of-Mouth Marketing. WOMM can improve a company's marketing effectiveness by 54% (Forbes). And 84% of customers say they trust recommendations from friends, family and colleagues (Nielsen). 

Better Customer Service 

Clearly it's increasingly important to have happy customers! And hiring quality management system consultants is a small price to pay. 

A management system consultant is most likely to recommend implementing an ISO 9001 Quality Management system. ISO 9001 puts the focus firmly on better customer service and higher quality products. 

Properly written and implemented, ISO 9001 will benefit all areas of your business, from production to delivery. Remember, quality isn't just about the finished product. It's also about how you are perceived in the marketplace. 

With ISO 9001 certification, that cannot be questioned.

Tuesday, 29 August 2017

Be Prepared With Environmental Management Systems Training

With another State election on the cards, it's likely environmental management will be increasingly in the spotlight over the coming months. If ever there was a time to review yours, this is it!

Following a Four Corners report on the widespread unregulated dumping of materials designated for recycling, the Queensland Government is launching an investigation into waste transport in the state. This is likely to be just the beginning.

Environmental Management System Queensland

Therefore it is extremely important for businesses to ensure they have a solid and reportable environmental management system in place. Most organisations have some sort of system, but is it enough? The best advice is to consider an ISO Environmental Management System Queensland.

ISO management systems are amongst the best researched, and most effective. This could be because they are written by a committee of global experts. Or because they are regularly reviewed. Or because they are accredited.

Assess, Monitor and Manage

They not only put the framework in place to effectively manage an organisation's environmental impact, but allow business owners to assess, monitor and manage risk. It is an accountable system which is well received by the public, and by government bodies.

A key part of the system's success is Environmental Management Systems training. All ISO systems place great importance on strong leadership, and well informed employees. Communication is a vital part of this scenario.

Environmental Management System Certification

An ISO Environmental Management System Queensland will help you meet your statutory requirements, reducing red tape and stress. It will also help reduce duplication and documentation.
That's the cake if you like. The icing on top is that ISO systems almost always help organisations reduce their costs, increase output and boost profits.

Successfully achieving environmental management system certification is a major marketing tool. It will boost your reputation greatly, and make you the go-to for your particularly product or service.

So, you could take action now and be prepared, or you could wait. But remember, action is always preferable to Reaction!

Monday, 17 July 2017

How Integrated Management Services Can Improve Time Management

There are many skills required to be a good business owner - and the most important is probably excellent time management. Is yours up to scratch?

Believe it or not, poor time management is one of the reasons businesses fail during the first three years. But there are some steps you can take right now to improve yours.

Make A Plan

'A goal without a plan is just a wish': so said Antoine de Saint-Exupéry. Formulating a business plan is the only way you will achieve your business goals. That plan should include everything from your products and services, to your budget, marketing strategy, staffing, and more.

You'll be amazed how much easier it is to manage your time when you have an agreed plan of attack.

Learn To Delegate

One of the biggest mistakes business owners make is failing to delegate. Everyone knows the business is your baby, but you need to trust your team to do their job. This will not only free up your time for the bigger issues, it will also boost staff morale.

Get Organised


And that doesn't just mean business. To be a business success, you need to organise your life to include work time, family time, exercise and leisure. It's the only way to stay sane!

The best way to do this is by only having one diary. Set aside different times and days for different activities, and put them in the diary. Try and avoid cancelling non-work activities. By looking after your mind and body, you will be a better business owner.

Integrated Management Services

For true efficiency you may need to enlist the help of integrated management services. Why? Because Integrated Management System ISO certification could save you both time and money.

You probably have several different management systems in place, covering quality, safety, HR, and more. Each with its own set of tasks and requirements. How much easier would it be to merge those into one globally recognised and super-efficient management system?

This is also one of occasions when you need to delegate - to a team of professionals who totally understand ISO management systems. You will love the results.