Shoppers love a bargain, that’s for sure, but don’t for one-minute think they’ll accept poor quality. Queensland consumers tell it how it is and regularly complain about faulty poor-quality products, poor customer service, incorrect labelling and poor communication.
These are such basic requirements that it amazes me they are not done correctly. But then I remember that not every business has a quality assurance management system in place. If they did, the chances of disappointing customers would be drastically reduced.
Quality Management System Queensland
In fact, if more organisations adopted an ISO quality management system in Queensland, they could charge more for their products! It really comes down to understanding the difference between quality control and quality assurance.
If you are operating purely on quality control, you can offer refunds or replacements on faulty or damaged products but is that enough? What is it costing you? And is that customer likely to buy from you again?
The whole point of a quality assurance management system is to reduce the number of errors from the get-go. The system ensures quality is built in throughout your organisation, in everything you do. It gives you more control over the quality of your products and can help you make decisions about future product lines.
Quality Assurance Management System
The best approach is to work with a quality assurance consultant to create and implement a management system tailored to your organisation. The world's favourite quality assurance management system is ISO 9001.
International Standards such as ISO 9001 are formulated by experienced global experts, regularly reviewed and updated to reflect market changes. The latest quality assurance management system is ISO 9001:2015.
ISO 9001:2015 is different from the 2008 version in that it places far more emphasis on customer satisfaction. It also puts a stronger focus on your organisation's leadership and commitment.
If you want to be confident about the quality of your business, this is the way to go.
